Frequently Asked Questions
How long does shipping take?
Shipping times vary depending on the product and fulfillment provider. You’ll receive tracking information once your order ships.
Are your products made to order?
Some of our products are made to order. This allows us to create products specifically for your order and reduce unnecessary inventory.
Do you accept returns or exchanges?
Because many of our products are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size/color selections, or changes of mind. Damaged, defective, or incorrect items may qualify for a replacement or refund.
What if my order arrives damaged or incorrect?
Contact us within 15 days of delivery with your order number and clear photos of the issue. We'll review your request and help determine the appropriate resolution.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Because some products may begin processing quickly, we cannot guarantee that changes or cancellations can be made once an order has entered production.
How can I contact TKS COLLECTION LLC?
You can reach us through our Contact Us page. We're happy to help! 🤍